Holiday Shipping Guidelines 2021
Can I expedite my order?
Unfortunately, we are unable to expedite any orders under any circumstances.
I received/purchased a gift and it has now exceeded 30 days since the purchase occurred. Can I return this for a refund or online gift card credit?
For eligible orders submitted beginning November 26th 2021, they may be returned for online gift card credit until January 10th, 2022.
How much is shipping?
For Domestic U.S. shipments, we charge a flat rate fee of $10.
For International shipments, the cost will vary based on shipping destination.
How can I track my order status?
Domestic U.S. orders ship within 3-5 business days and International orders ship in 5-7 business days. Visit the account login page on KITH.com and sign in – there, you may review your order status. If you checked out as a guest, you may contact us at firstname.lastname@example.org for your current status.
Why isn’t my order status updated when I log into my account?
Please allow up to 5 business days for tracking to appear.
Tracking shows my label has been created, but no movement. Why is this?
Your shipping status may take 1-2 business day before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at email@example.com and we will research the matter further.
My package shows as “Delivered” but I never received it. What should I do?
Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Resolution Team at firstname.lastname@example.org and we will investigate the issue further.
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery.
Can I pick-up my order from my local KITH store?
Online orders cannot be retrieved at any KITH store location as all online orders must be shipped from our warehouse which is not open to the public.
Can I pick-up my order from my local UPS store?
Domestic U.S. orders may be held at a local UPS store for customer pickup. For assistance with this, please contact our Customer Care team at email@example.com – be sure to include your order number in the subject line.