Can I purchase a KITH.com Gift Card?
At this time, we do not sell KITH.com Gift Cards – they are provided only for eligible online order returns.
Can I use my Gift Card right away?
Once we receive your returned item(s) and our warehouse team confirms it to be in 100% original condition, it will then be issued to you via the email associated with the order. Gift Cards are typically provided within 1-3 business days (excluding weekends) of return delivery/processing.
When does my Gift Card expire?
Fortunately, our KITH.com Gift Cards do not expire!
Can I use my KITH.com Gift Card at my local KITH store?
KITH.com Gift Cards can only be used on KITH.com – in addition, KITH Store Credits can only be used at physical KITH retail stores.
How do I exchange my item(s)?
Please email our Resolution Team at email@example.com and be sure to include your Order Number in the subject line, and the item/size/color you’d like to exchange, as well as the item/size/color of the product you’d like to receive for the exchange.
Can I exchange my item for a higher priced item if I pay the difference?
The item(s) must be the same and can only vary in size and color. (i.e. you cannot return a $150 item and exchange it for a $300 item.)
Will I receive a refund on my shipping cost upon return?
We do not reimburse original shipping costs.
How long will it take to receive my Gift Card refund?
Usually within 1-3 business days after your return has been delivered and processed.
I received a refund but it was not the same amount as my order total. Where is the rest of my refund?
We deduct the original shipping cost, as well as our $8 restocking fee, from your refund total. Please see our Returns & Exchanges policy for more information.
I forgot to use my Gift Card and my order was already submitted. Can I still use it for my order?
We cannot process Gift Cards after the purchase has been made, and we cannot cancel the order once it has been submitted. Fortunately, the Gift Card does not expire, and may be used on a future online order.