When will my order ship?
For all domestic orders we have a processing time of 1-5 business days to get your order ready for shipment.
International orders may take 5-7 business days for processing and additional verification and documentation.
I just placed my order. Can I cancel it?
Once an order is placed it cannot be cancelled.
Can I add/remove products from my order?
Once an order is placed, it cannot be modified/edited in any form.
Where do orders ship from?
Depending on location of availability, your item(s) may ship from either one of our private warehouse facilities or from one of our KITH retail stores.
Why can I only buy one style per product?
Based on item exclusivity, we set restrictions to prevent customers from purchasing multiples of an item to ensure other interested customers have an opportunity to purchase.
Can I pick up my online order from a KITH store?
We do not offer in-store pickup for online orders.
What shipping methods do you offer?
For Domestic U.S. shipments, we ship via UPS Ground (delivery in 3-5 business days)
For International shipments, we ship via DHL Express (delivery in 5-7 business days)
I ordered a few products and received a tracking number that includes only some of the items. Where is the rest of my order?
Based on location of availability, your items may ship separately and from various locations, such as our private warehouse or one of our many KITH retail stores. The remaining portion of your order will be fulfilled in the estimated time-frame specific to your orders country destination.
I am missing products from my order or product(s) in my order are damaged. What steps should I take?
If any products are missing from your order or you received a product that is damaged, please reach out to support at email@example.com and retain all the original packaging. We request that you take photos/video of the interior and exterior of parcel for further investigation on our end. In some cases a claim with the carrier may be filed if packages were tampered with.
I placed two or more orders today. Can you combine them to save on shipping?
We are unable to combine shipping on multiple orders.
I’m buying a gift for a friend. Why can’t I have a separate billing and shipping address?
To protect our customers, KITH is unable to change/intercept the shipping address of a package to alter its delivery, and KITH will only ship to the address provided at checkout, which must match the billing address.
Can I place my order over the phone?
We do not accept phone orders.
I noticed I entered the wrong address information and the package is now being returned to sender. What are the next steps to have my package re-shipped to me?
Please email our team at firstname.lastname@example.org for immediate assistance with re-shipping your order.
Can I place a phone order from my local KITH store?
Our stores do not accept phone orders.
Why can I not add the right size to my cart?
The item may have sold out during your cart session. You can confirm this by refreshing the product page and identifying the sizes available.
I had an item in my cart and as I was completing payment, it sold out. Can I still get my item?
Our products are offered on a first come, first serve basis. If the item appears as “Sold Out”, then we have no additional stock of the product.
I placed an order and it was cancelled the same day. What happened?
There are a variety of reasons why your order may have been cancelled by our Order Review Analysts, such as billing/shipping addresses not matching, a partial match on the credit card information provided at checkout, an International debit/credit card used as payment, are just a few of the common reasons.
To learn more, please contact our Support Team at: email@example.com
Where can I purchase KITH products?
You may purchase genuine KITH products via our website at KITH.com or at any of our physical store locations listed here:
My account was compromised and someone placed an order. What should I do?
Please email us immediately at firstname.lastname@example.org